QUALITY POLICY
The HRP SERVICES Quality Policy reflects the organization’s purposes, its institutional context, and its commitment to applicable requirements and stakeholder expectations.
The Policy guides the Quality Management System (QMS) and is based on the following commitments:
- Continuous improvement: improve processes, methodologies, and resources, promoting the effectiveness and efficiency of activities.
- People development: value, train, and engage professionals, recognizing their contribution to the organization’s results.
- Customer satisfaction: ensure the quality of services and solutions, understanding and meeting customer expectations.
- Results-based management: establish measurable objectives, monitor performance, and use results to guide decisions and improvements.
- Compliance: ensure compliance with legal, regulatory, and other requirements applicable to the activities of the company and the group to which it belongs.
SCOPE
Provision of consulting and management services in the areas of Healthcare and Education.
COMMUNICATION AND REVIEW
The HRP SERVICES Quality Policy is evaluated and reviewed periodically to align it with strategic guidelines and is communicated to all stakeholders through physical and digital means.
QUALITY MANAGEMENT SYSTEM OBJECTIVES
The HRP SERVICES Quality Management System (QMS) is maintained by the Quality department, with the involvement of Senior Management and leadership, to ensure quality and continuous improvement of processes.
- Ensure the operation and control of processes using a risk-based management approach;
- Ensure service compliance with legal and regulatory requirements and international best practices;
- Ensure the monitoring of objectives and results to support decision-making and promote continuous improvement of the QMS;
- Ensure compliance with the requirements of customers and other stakeholders to strengthen the organization’s institutional image.